Store Policy

This website is owned and maintained by MyMask.

Welcome to the MyMask.eu.com website.

Please take your time to read our terms and conditions before placing your order. 

How to shop at MyMask: 

  • Browse our selection, and choose the items you would like to purchase. Mark the right color and quantity, click "Add to basket' to add it to your online shopping cart. 

  • Find the basket icon in the top right corner, and click 'Checkout'. From here, you will be led through our checkout system to succesfully complete your purchase. 

  • Checkout 

  • Fill in your personal details.

  • Agree to our general shopping conditions by checking off the box that says 'Terms & Conditions' 

  • Click 'Proceed to Purchase' to activate the payment window. 

  • Fill in your payment information. Check that all you information is correct, and complete your purchase. 

After your purchase is complete, you will immediately receive an order confirmation, as well as a separate e-mail with your invoice and tracking number once the order has been shipped. Once you have placed your order and received the e-mail with your invoice and shipping information it is unfortunately not possible for us to make changes to your order. It has automically been sent to our warehouse. 

Prices shown on the website are EUR, and 25% VAT will be added at checkout, unless you have selected an alternative country outside the European Union, where VAT is not chargeable.

Payment methods 

We accept credit / debit card and paypal for payment. 

The amount will not be drawn from your card before the merchandise leaves our stock. Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. Unauthorized persons will not be able to read your account number or other information provided during the transaction. If you are a customer whose credit/debit card is not denominated in Danish Kroner or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

Privacy & Safety

Date of latest update: 25.09.2020 

We need the following information when you use our website for shopping: Name, address, telephone number and e mail address. We only registrate and pass on personal data necessary for delivering the products to you.

 

MyMask collects and processes personal information under the existent law on collecting personal data. MyMask prioritises data privacy and confidence. At the same time, we want to give you the best possible experience when you visit our website. Therefore, we collect and use information when you shop in our webshop, including expediting your order and registering your preferred functions, etc., as well as sending marketing material and other information on our products and activities if you have given us your explicit consent. 

Finally, your information can be used to investigating suspicion of fraud. The personal data collected is name, telephone number, e-mail address, postal address and information on your purchase. For safety reasons, we do not save credit card or other payment information. 

We save your e-mail address to i.a. send you an order confirmation as well as notice you when your order has been shipped. Your name and address will show on a label of your package with your order. The data is registered at MyMask and will be kept for a period of five years. Afterwards the information will be deleted. 

The data controller on MyMask is (CEO/Helle Boier). You have the right to get access to information registered about you. If you believe the information to be incorrect you have the right to have the information rectified. In some cases we will have to delete your data if requested by you. It could for example be if the information is no longer necessary to the purpose we originally needed it for. Please contact us if you feel your personal data is not processed according to legislation. Inquiries about this must be send to MyMask via e-mail: mymask.eu@gmail.com. We only disclosure your information with partners such as freight companies and the external warehouse of MyMask to the extent that it is necessary to fulfil your order. 

 

GLS, Postnord 

MyMask 

Stockholmsgade 35, mezz 2100 Copenhagen OE 

or contact us via phone +4525293388 or e-mail: mymask.eu@gmail.com 

GDPR - (General Data Protection Regulation) Which data do we have on you? The data we collect on you is your name, address, e-mail and phone number submitted by the consumers themselves when placing an order in our webshop or by signing up to our newsletter. 

What is purpose with the data? Collecting these data is necessary to be able to send your order or newsletter to you. The data we collect from the MyMask webshop comes solely from the information you chose to give to us when ordering online or by signing up to our newsletter. 

Can I get access to my Personal Data? You can always get information about your personal data in accordance to "The Right of Access by the Data Subject" (GDPR). If you wish to exercise your right, you need to contact us by sending an email to mymask.eu@gmail.com. We will strive to answer you request within 4 weeks maximum - 3 months. Please note: The right to access by the data subject is applicable in most cases, but there exist exceptions in special cases. If you believe you do not receive the information you are entitled to, you can exercise your right of access by making a complaint to the Danish Data Protection Agency. If you have further question, please do not hesitate to contact us. 

 

Payment Methods

- Credit / Debit Cards
- PAYPAL